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Shipping & Returns

Orders & Deliveries

We currently deliver within Australia Only.
All orders will be sent via Registered post with Australia Post at a flat rate of $9.95 per consignment. As all deliveries require a signature for security purposes please supply a daytime address that can accept the goods.

Arrival time will depend on your location from 1-5 working days.
If you feel your order has had ample time to be delivered, please contact us immediately.All orders are tracked by Australia Post.

If you feel you may have an error in your order, please contact us immediately & we will do our utmost to rectify the problem.
Hair and Beauty World has no control over and makes no warranty in relation to the performance of Australia Post

Returns Policy

We want you to be completely happy with every item you purchase from Hair and Beauty World.

Goods Damaged in Transit
We make every effort to ensure our products arrive in good condition; however we cannot take responsibility for the performance of Australia Post in delivering your goods.

Faulty/Damaged Goods
Customers who may have received a defective item must contact us immediately. Please send an email to notify us within 48 hours & return the goods to us within 7 days. If the goods are deemed as faulty we will supply a replacement product or if the product is no longer available we will offer you an alternative item of equivalent value.

Goods Received in Error
We always make every effort to supply the correct items ordered. However if you believe you may have received goods in error please notify us by email within 48 hours. We will ask you to return the items and once they are received, we will send you the correct product (subject to availability) without further charges.

Exchange
All goods returned to us must be accompanied by an Invoice/Receipt. Non faulty items returned for exchange must be unused and in original conditioning and original packaging. Any request for replacement items sent as per order will, if possible, be fulfilled but will be subject to a re shipping charge.

Change of Mind Return
For a change of mind return, the item must be returned within 7 days in its original packaging, unopened and not used. The return must be unused, packaging must not be damaged and in re-saleable condition.   If all conditions are met, you may qualify for a replacement or credit, minus the cost of shipping and a 10% handling fee.

Please Note: Due to health reasons, Scissors, Razors, Beauty Tools, Hair Care Products and Colours cannot be returned.

Electrical Returns

When returning your electrical, please ensure you include your Invoice/ Receipt as proof of purchase and to ensure you are covered by the respective warranty.

We recommend all customers to return items by a traceable method. Hair and Beauty World cannot be held responsible for items that are not delivered to us.